The benefits of studying a process are both tangible and intangible. You can draw a line in the sand and say “This is how the process works today.” Opportunities for improving the process and your overall productivity and effectiveness become obvious.
Through process study and analysis, your organization can realize benefits such as:
Cost savings associated with eliminating steps, employee “touches”, documents, and technology tools necessary to complete the process.
Improved and/or increased quality deliverables produced by the process.
Better and more informative customer interactions.
Reduced cycle and wait times to complete a core process.
Business innovation born out of the efforts of studying a process.
